Customer Care

1. Textilene

Batyline
Textilene is a synthetic woven material composed of a mixture of polyester fibre covered with a sheath of PVC, able to withstand compression efforts, rips, atmospheric agents and UV rays.

Made in France, Batyline® is the benchmark of furniture textiles combining lightness, strength and design foolproof. The weave allows air and liquid to pass whilst the synthetic nature of fabric prevents any deterioration in humid atmosphere. These unique features and being soft, mould proof, anti corrosion, UV-radiation resistance, Batyline® is a famous material for outdoor furniture. It keeps well even under humid weather and chlorine environment. Batyline® is easy to maintain, environmental friendly and 100% recyclable.

Care & Maintenance

The fact that there is no moisture absorption results in quick-drying action, little sensitivity to staining, and simplicity in cleaning, Textilene fabric can be cleaned by just the wipe of a sponge with soapy water, scouring agent and solvents are to be strictly avoided!

Batyline®fabrics dry very quickly because of their open structure. They allow you to take advantage of the shortest sunny period and stay cool even in full sunshine, Batyline®thread had an anti-fungal treatment.

2. Fabric

Sunbrella
All Weather Fabric
The fabric consists of 100% polypropylene or acrylic, and has been specifically developed for outdoor use. The fabric is mass-coloured, UV-resistant and does not fade under the influence of light or sunshine.

Established in 1961, Sunbrella® is professional manufacturer mainly produces fabrics with high quality and high performance. This acrylic fabric is created through a unique process that adds coloured pigments during fiber production. The colour is locked into the fabric and lasts as long as the fabric does even with lengthy outdoor exposure, clorine, salt water and washing. These makes Sunbrella® superb quality for outdoor products.

Care & Maintenance

One of the best ways to keep fabrics looking good and to delay deep or vigorous cleanings is to properly maintain the fabrics. This can be accomplished by simply brushing off dirt before it become embedded in the fabrics, wiping up spills as soon as they occurred or spot cleaning soon after the stains occur.

General or light cleaning

  1. Brush off any loose dirt.
  2. Prepare a cleaning solution of 2 ounces (1/4 cup) mild detergent, such like dishwashing liquid, per gallon of lukewarm water.
  3. Use a sponge or a soft bristle brush to clean.
  4. Allow cleaning solution to soak into fabric.
  5. Rinse thoroughly to remove all detergent residue.
  6. Allow fabric to air dry.

Spot cleaning

  1. Apply a light mist of mild detergent and water using a spray bottle.
  2. Work the solution into the stain by lightly scrubbing the area with a sponge or very soft bristle brush.
  3. Rinse thoroughly to remove all detergent residue.
  4. Blot excess moisture with a clean, soft towel or sponge.
  5. Wet-vacuum or blot excess water.
  6. Air dry, repeat step 3 and 4 until all detergent residue is removed.

3. Stainless Steel

Stainless steel is robust, durable and has excellent anti-corrosion properties. The smooth, non-porous surface of stainless steel allows easy cleaning and it is very hygenic. Stainless steel has a unique characteristic – it is self-recovering. The alloying elements in stainless steel, a thin, invisible “passive film” forms on the surface. Even when the stainless steel surface is damaged, this passive film will re-form under the influence of oxygen in water or air. This explains why stainless steel still looks bright and shiny after decades, even under outdoor atmosphere.

Care & Maintenance

Stainless steel is weatherproof. However, tarnishing can occur in the form of flash rust. This can be removed by using a stainless steel cleaner. It is also advisable to wipe the base with acid-free oil at least twice a year to minimise tarnishing. To ensure that your furniture lasts as long as possible and keep it in good condition, it is recommended bringing the furniture to covered area during extreme weather.

Stainless steel cleaning agents

  1. Special cleaning sprays for stainless steel , mostly silicon oil based, easy to use – able to remove greasy finger marks but will not prevent new marks. This oil can be easily removed with soapy water.
  2. Polishing pastas for stainless steel. An invisible protection layer to the products, which can last for some months. Resistant to detergents. This layer can be removed with alcohol.

DON’T

  • For poolside seating, regular cleaning with soapy water can help to protect the surface of the stainless steel and so minimise the effects of chlorine, etc.
  • Stain spots and finger marks can be removed with stainless stell cleaning agent on a cotton cloth.
  • San or duct particles on the surface should be first removed with water or soft brush in order to avoid scratches, follow by a clean dry cloth. A stainless steel cleaner can subsequently be applied.
  • Do not use acidic or salty substances. Vinegar or lemon juice can damage or deteriorate stainless steel.
  • Do not use bleach or cleaning agents that contain belach to clean stainless steel furniture.
  • Do not use steel wool or abrasive material. They cause scratches on stainless steel.
  • Do not use silver polish.

4. Iroko Hardwood

Iroko is a large hardwood tree from the west coast of tropical Africa. It is one of the woods sometimes referred to as African Teak, although it is unrelated to the teak family. The wood color is initially yellow but darkens to a richer brown over time. The wood is used for a variety of purposes including boat-building, domestic flooring and furniture. It is a very durable wood; it is resistant to both rot and insect attack. Iroko does not require regular treatment with oil or varnish when used outdoors.

Care & Maintenance

Iroko wood requires little or no maintenance. It can however be useful to remove persistant dirt from time to time, using water and a soft brush. It is strongly advise avoid using a high-pressure cleaner, as this will roughen the wood’s smooth surface and irreparably damage the wood fibres. To maintain the wood natural’s colour, it should be treated with teak oil or with another colourless wood protection product (oil). Depending on the climate, this should be done once or twice a year. If leave Iroko wood untreated for a long time, it will get a silver-grey patina. otherwise it can be treated the wood with hardwood furniture oil. This treatment maintains the wood’s flexibility, but is not necessary. Please bear in mind however that even with an oil treatment the colour of the wood will change under the influence of UV-light and moisture. To keep the surface nice and smooth, it is advisable to slightly sand the wood every year.

Important

Wood is a living material and, in spite of the superior quality provided by Iroko, the natural characteristics of wood material may still observed. Under outdoors conditions which is constantly adapt to extreme changes in temperature and humidity, the internal stress of the constant adaptations may caused the wood “warps”. This warping may lead to hair-line cracking and changes in colour. However the wood structure will not be affected.

5. Aluminium

Aluminium furniture is popular for patio decoration. This material are characterised by their lightness, strength, corrosion resistance and high durability.

Care & Maintenance

The best way to keep aluminium products looking pristine is regular cleaning to remove any build up of dirt. Cleaning aluminium should always start with the mildest method, ie soft cloth with plain water and mild soap or detergent. After cleaning, the product should be washed thoroughly and properly dried to prevent streaking. Special care should be taken to remove any traces of cleaner from edges and joins.

6. Tempered Glass

Tempered super clear glass, being material that is virtually scratch-resistant, smooth and level, is suitable for both outdoor and indoor use. It enhance the elegancy of the design, making it more fashionable and stylish in shape. Easy to maintain and clean.

Care & Maintenance

All glass surface should be kep clean by prompt removal of all dirt and deposits. Glass can be easily cleaned and remove from all sorts of stains by damp cloth, with small amount of mild detergent would be some benefits, followed up by a dry cloth. Avoid using caustic or abrasive cleaning agent. To remove greasy finger marks from glass furniture, it is advisable to use a special glass-cleaning spray. Spray the glass with the cleaning spray and wipe witha dry cloth. To prevent scratches, it is advisable to use table mats and/or coasters.

To remove stain spots from sandblasted glass furniture, use lukewarm water and scouring sponge. Household cleaners should not be used in this case.

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